Refund & Cancellation

1. Token Purchase Refunds

Tokens are digital assets used to unlock individual mock exams and video courses on Examly. Because tokens are credited immediately to your balance once administrators verify your manual payment proof screenshot, all token purchases are strictly non-refundable.

Please double-check your required token amounts before completing UPI payments and uploading screenshots.

2. Subscription Cancelations

If you purchase a Premium Subscription Plan using tokens from your wallet, you gain instant access to all included courses and tests for the specified duration (e.g. 30 days).

• Subscriptions do not auto-renew or charge cards automatically, as they are fully pre-paid using wallet tokens.
• You may request to terminate your subscription early, but no refunds or token credit pro-rations will be granted.

3. Processing Discrepancies & Disputed Requests

If you submit a payment verification request and complete the UPI transfer but your tokens are not credited within 24 hours:

• Do not open multiple duplicate requests as this slows down the verification queue.
• Contact our team at support@examly.app or open a ticket through the Help & Support portal.
• Provide your username, email address, transaction reference ID, and date of payment.

If we verify that a payment went through but was rejected or missed, we will manually credit the appropriate tokens to your wallet.

4. Fraudulent Behavior

Any attempt to chargeback verified payments or submit manipulated payment screenshot images to trick administrators will lead to immediate and permanent account blockage, forfeiture of all wallet token balances, and permanent exclusion from the platform.